The Government of Bangladesh has officially launched ‘Nagorik Sheba Bangladesh’, a centralized digital platform designed to provide citizens with easy access to a wide range of government services through a single online portal and nationwide network of physical service points.
Announced by the Office of the Chief Adviser on April 30, the platform went live on May 1, 2025. Through the official website — [www.nagoriksheba.gov.bd](http://www.nagoriksheba.gov.bd) — individual entrepreneurs can now apply to become certified service agents. Existing union digital centres will also be integrated into the network to ensure broad coverage.
Special Assistant to the Chief Adviser, Faiz Ahmad Taiyeb, said the platform will initially host around 100 services, with each ministry required to offer at least two services online. “There will be a single digital portal and a mobile super app serving as the citizen interface, complete with a payment gateway and billing aggregator,” Taiyeb stated.
All applications submitted through the service agents will be routed electronically to the relevant departments, eliminating the need for physical paperwork or in-person visits. A secure national data infrastructure — referred to as the ‘National Service Bus’ — will ensure seamless and secure communication between ministries.
To ensure service quality and promote local entrepreneurship, the government will train and certify service agents. These agents will receive uniforms, official ID cards, and branding, with the option to access low-interest loans to set up kiosks. Temporary co-working spaces at district and sub-district government offices may also be provided during the rollout phase.
Plans are also in motion to implement dedicated high-speed internet connections for these centres, with ISPs expected to offer tailored broadband packages under government direction.
Nagorik Sheba is expected to transform how citizens access essential services such as birth and death registration, national ID services, passport applications, land records, police reports, income tax filings, utility bill payments, and social security benefits.
The initiative draws inspiration from grassroots models like Professor Muhammad Yunus’s “Village Phone Lady” concept. Over time, the government envisions a shift from physical kiosks to home-based service providers, allowing trained individuals to deliver public services digitally from their own homes.
Officials hope the programme will not only enhance accessibility and efficiency in public service delivery but also create new livelihood opportunities across the country.
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